st.ives harbour

Conditions of Hire for Holiday Accommodation

1. Booking:Your application must be made on the official Booking Form and be completed in full. Bookings made more than three weeks in advance require a 30% deposit. No accommodation shall be reserved until the proprietor has issued a receipt for the deposit. The balance and the £100 damage/security deposit are due 3 weeks before your holiday commences. The damage/security deposit is fully refundable if no damage is caused. Bookings made less than 3 weeks in advance require the full charge plus £100 damage/security deposit. If paying by credit/debit card, the security deposit will be taken by the same method unless a separate cheque is received. Principal party member to have holiday cancellation insurance to cover the full cost of accommodation.

2. Balance Payment: On confirmation of the booking the balance plus £100 damage/security deposit are due 3 weeks before the commencement of the holiday. We regret we do not send reminders – the balance due date is 3 weeks before the commencement of the holiday.

3. Method of Payment: Payments may be made by:-
(I) Cheque made payable to M Gill.
(ii) Cash should be send by registered post.
(iii) Credit card or debit card by completing details on the booking form – note the
cost of Card transactions will be added to your account. A charge of £25 will be made for dishonoured cheques, direct debit or credit card payment; this will be added to your account.

4. Car Parking: If the hirers have the use of a designated car parking space in conjunction with their accommodation, then the parking of a vehicle there is at the hirer’s risk. The proprietors are not responsible or liable for any loss from or damage to any vehicle parked on th designated car parking space.

5. Eligibility: Bookings will not be accepted from:-
(i) Groups of single persons under the age of 30 years.
(ii) All male or all female parties in excess of two.
Gill Holiday Enterprises reserve the right to accept/refuse bookings at their discretion.

6. Price Changes: Gill Holiday Enterprises reserve the right to amend prices quoted in the price guide due to errors or omissions or change to the rate of VAT.

7. VAT: Where appropriate, VAT is included in the charge.

8. Pets: Due to the increase in asthma and allergies we regret that no new pets can be accepted. Pets previously accepted (existing pet only please) must comply with the following terms and conditions:
(i) Pets must not be left in the property unattended.
(ii) Pets must not be allowed in the bedroom.
(iii) Visitors must bring pets own bedding and under no circumstances can bedding or
furnishings provided for visitors be used.
(iv) Visitors are responsible for any damage that they may cause.
(v) Please note that if you suffer from pet allergies, we cannot guarantee that there have not been pets in our properties as for example some hirers may bring their pets without permission.

9. Duration and Times of Letting: Lettings commence from 3pm on the first day of the tenancy and end at 10am on the last day of the tenancy. All hire periods are from Saturday to Saturday.

10. Key Collection: Keys are available for collection from 3pm on the day of arrival. Hirers are liable for the loss of any keys.

11. Cancellation: Cancellations must firstly be advised by telephone to Gill Holiday Enterprises followed by written confirmation within 7 days. Gill Holiday Enterprises will use their best endeavours to secure another booking on the property for the same term and if possible for the same charge but reserve the right to negotiate a change. Any refund will be made less a £25 administration charge. Gill Holiday Enterprises shall not be liable at the suit of any hirer of accommodation on the grounds that Gill Holiday Enterprises have not used their best endeavours or for any other reason. If the cancellation is covered by insurance you must also advise the insurance company. If the property has not been re-let and is not covered by holiday cancellation insurance, the full hire charge will still become due 3 weeks before your holiday commences.

12. Changing a Booking: Once a booking has been confirmed, the booking cannot be changed to another apartment except by dealing with the booking as a cancellation (see cancellation).The dates may be changed if available.A re-booking fee of £15 is payable.

13. The Tenancy: The tenancy is created within the meaning of Schedule 1 of the Rent Act 1977. i.e. that the accommodation hired is for holiday use only, and that no rights to remain in the accommodation exist for the holiday maker or any person accompanying him/her on holiday.

14. The Tenant Agrees:
(a) To keep and leave the accommodation in a clean and tidy state returning all furniture to the place in which it was found on entry.
(b) To pay for any breakages and damage.
(c) Not to do anything to make void or voidable any policy of insurance.
(d) Not to cause a nuisance to neighbours.
(e) To allow the owner, his servant or agents reasonable access.
(f) To leave the accommodation in such a state and condition that it is suitable for occupation for another hirer. If this is not the case he/she will be liable for the hire charges as shown for the accommodation for the period until it is so available and for any loss or damage which shall be occasioned thereby, including any excess cleaning charges incurred by reason of the state of the property on vacation.
(g) Not to part with possessions of the property, or share it, except with members of
the party shown on the booking form.
(h) Not to exceed the total number of people it sleeps as detailed in the property
description. A cot may only be occupied by a child aged 18 months or less. The tenant agrees to pay any additional charges incurred should the booking conditions not be met.

15. Non Availability of Accommodation: If due to any occurrence beyond the control of the owner the accommodation is not available as booked e.g. fire, flood, all monies paid will be refunded in full but the owner will not be under any further liability towards the hirer.

16. Complaints Procedure: If you have any cause for dissatisfaction PLEASE CONTACT US IMMEDIATELY by calling at our office or by telephoning 01736 798798. It is imperative that we see the reason for the complaint before any remedial action is taken. We regret we cannot consider any complaints made on departure or after your return.

0. Please note Premier and Chy Mor apartments have electricity provided by £1 coin meter.